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Abstract
Help seeking, as an important self-regulated learning strategy, has been found an important contributor to student resilience and efficacy at overcoming barriers. Computer Science education in United States is facing the challenges of exponentially growing number of enrollments and high student to instructor ratio. Directing question & answer activities online could give students more opportunities to learn from each other and interact with the instructors beyond the limits of time and locations in such a situation. This dissertation is dedicated to explore the questions such as how computer science students seek help online, what factors are important to their online help-seeking behaviors, and what strategies could improve computer science students help-seeking skills.