Files
Abstract
The management philosophy of Dr. W. Edwards Deming is often credited as the catalyst for the Japanese economic miracle. A review of the literature reveals very little empirical research regarding the Deming philosophy under rigorous, quantitative scientific methodology. Most of the literature relates either anecdotal evidence of success or restates the central precepts of the philosophy to a new audience or a specific industry. A set of propositions was formed on the basis of statements made by Deming in his two major books on management philosophy. The Work Environment Scale, an established, mature survey instrument that measures organizational climate along a number of dimensions, was sent to a population of subject matter experts (SMEs) in the Deming philosophy in order to statistically test these propositions. Additional propositions, comparing the Deming prescription work environment to the work environment of another quality prescription, the Malcolm Baldrige Award, were also tested. The results contribute knowledge regarding certain facets of the Deming organization, observations that may be conducive to the future building of theory. In addition, the survey results contribute to a quantitative profile of the Deming prescription that can be used in future empirical research and hypothesis testing. An annotated list of the Deming subject matter experts is appended.