Middle managers and assessment in student affairs: exploring their knowledge, skills, and ability

This study examined the assessment knowledge, skills, and ability of middle managers working in divisions of student affairs at institutions of higher education. In this time of increased accountability for institutions, showing proof of the contribution made to the learning process is critical. Middle managers are key individuals in any organization because of their connections to the organizational levels both above and below them. They are instrumental in directing the flow of crucial information. Fourteen professionals working on three different campuses were selected and interviewed for this study. The findings emphasize a need for developing a stronger assessment environment in student affairs, specifically creating a common vocabulary and having a more formalized assessment process. Index words: Assessment, Middle Manager, Student Affairs, Evaluation